It is the purpose of Fayette Regional Health System to provide the best medical care. To assure continued community service, the hospital must remain in a sound financial condition.
As a patient, or a person responsible for a patient’s charges, you can do your part by reading the Hospital Financial Policy and contacting the Patient Financial Services office if you have questions or need their assistance.
The hospital expects payment in full when you receive a statement for any balance not paid by your insurance. If you listed no insurance, the amount of your bill is due within 30 days after you receive your statement. In addition to cash, check, and money orders, we accept Visa, MasterCard and Discover, as well as Debit Cards for your convenience to meet this requirement.
Insurance companies may require prior approval for your hospital admission or services. It is important for you to be aware of these requirements and contact your insurance company prior to receiving services, if necessary.
We ask for your insurance card each visit to ensure we have your most current information when we bill your insurance. The Patient Financial Services office will bill your insurance company, as a courtesy to you; claims processing usually take 30-45 days. After that time, you could receive a bill for any balance that is not covered by your insurance, and we may request co-payments and deductible at the time of admission.
Please call the FRHS Patient Financial Services office with questions about your insurance company billing (765) 827-7700.
Office hours: Monday thru Friday, 8 a.m. to 4 p.m.
Location: 420 W. 24th St., Connersville IN 47331
Please let us know if you anticipate problems paying your portion of your bill, or are having financial difficulties. We are happy to assist those in need. A financial counselor can discuss payment alternatives that may be available to you, including extended payments, government programs or charity care considerations. To apply for government or hospital financial assistance programs, certain personal and financial information is required. To reach a financial counselor to learn more, call 765-827-7700.
Acceptable forms of payment include cash, check, money order, or bank card.
Limited time payment arrangements are available if agreed to by our financial counselors. These are approved based on individual need.
If you received services from medical professionals who are affiliated with FRHS but not employed by the hospital, you may receive a separate billing from those professionals. These might include, but are not limited to, your physician, your surgeon, Emergency Department doctors, Zotec Solutions, Inc. (Radiologist), and Anesthesia Billing Consultants.
For your convenience, should you have any questions regarding those bills you may receive, we are listing addresses and phone numbers for some of these professionals below.
Preferred Emergency Specialists
P.O. Box 374
Connersville, IN 47331
Anesthesia Services LTD
2001 North Granville Ave.
Muncie, IN 47303
Indiana Radiation Oncology
8301 North Harcourt Road
Indianapolis, IN 46260
Hematology & Oncology Associates
8424 Naab Road
Indianapolis, IN 46268
Richmond Radiologists, Inc.
35 S. 8th Street
Richmond, IN 47374
(866) 439-8441 Toll Free
Patients with balances due resulting from limited or no insurance coverage may qualify for our charity care or financial assistance programs. This program is designed to assist patients who are financially indigent. A financially indigent patient is a person who is uninsured or underinsured and is accepted for care with no obligation or a discounted obligation to pay for services based on income and family size. The hospital uses poverty income guidelines issued by the U.S. Department of Health and Human services to determine a person’s eligibility for care as a financially indigent patient.
In order to qualify for FRHS ’s Charity Care program, applicants must provide complete financial information to the hospital. The FRHS Patient Financial staff will be pleased to help you do this.
Medical insurance, household income and family size are the main factors considered. Copies of pay stubs, income tax returns, bill receipts, etc., may be requested at (765)827-7700.
These guidelines apply to all FRHS services including Brookville, Connersville, and Union County Immediate Care Facilities.